In order to ensure that when BAICION encounters a sudden emergency crisis, we are committed to reducing damage to protect personnel safety, ensure legal compliance, protect customer rights, and maintain the company's reputation and asset security. At the same time, we strive to be able to re-provision BAICION's key services within the recovery time target of 30 minutes in the event of an emergency to ensure the continuation of operations.
Our commitment:
1. Emergency response: We will establish an emergency response plan to respond to various emergencies and ensure that when an emergency occurs, our team can take quick action to reduce damage and risks.
2. Personnel safety: We will prioritize protecting the safety of our employees and relevant stakeholders. This includes providing appropriate training and guidance to ensure they know how to respond in an emergency.
3. Legal compliance: We are committed to complying with all relevant laws and regulations and ensuring that our business operations are legal and compliant.
4. Customer rights and interests: We will do our best to protect the rights and interests of our customers, including their privacy and information security. We will ensure that the interests of our customers are not harmed.
5. Company goodwill and assets: We are committed to protecting the company's goodwill and assets to ensure the company's long-term and stable development.
6. Service continuity: We will develop and implement contingency plans to ensure that our important business can be restored within an emergency recovery time target of 1 hour to maintain the continuity of our operations.
Revisions to Policy: We will regularly review and revise our operations continuity management policy to ensure that our emergency plans and measures are current and effective. We are committed to providing uninterrupted services and continuously improving our emergency response capabilities to ensure your interests and safety.
We thank you for your trust in BAICION and promise to continue to provide you with safe and reliable services.
Safe transaction
SSL Secure Socket Layer is a widely adopted encryption mechanism trusted by many well-known companies around the world. It protects your transmitted personal information by encrypting communication channels, including credit card numbers, account numbers, passwords and other sensitive information. SSL not only encrypts the data flow between the client and the server, but also provides a basis for mutual authentication between the client and the server. This means that when data is transmitted during communication, it is secure. SSL ensures full security when you interact with a trusted merchant like BAICION.
In order to protect your privacy and information security, when you provide relevant information when conducting transactions on BAICION, we will strictly protect it. Except for providing relevant information to goods and service providers in order to complete transactions, deliver goods or provide services, we will never disclose your personal information and transaction information to any organization or other third party outside BAICION. We consider the security of your information to be of paramount importance and take all necessary steps to ensure this.
Rest assured, we are committed to ensuring that your data is protected to the highest level, ensuring that your online transactions are safe and secure.
Complaint process:
If you are dissatisfied with any aspect of our service, we encourage you to make a complaint by following the process below:
1. Contact Customer Service Department: In the first instance, please contact our Customer Service Department. The vast majority of complaints can be resolved quickly at this stage. Our customer service team will be happy to assist you in resolving your issue.
2. File a complaint with our Compliance Department: If you are dissatisfied with the response from Customer Service, or you feel that the problem has not been appropriately resolved, you may file a complaint with our Compliance Department. The Compliance Department will conduct a detailed and fair investigation of your complaint to determine the true circumstances of the incident, while also assessing whether our actions were within reasonable rights and whether we have fulfilled our contractual and other obligations.
3. Timetable and Response: We will provide you with a complete written response within 3 days of receiving your complaint, and often sooner.
We value your opinions and complaints and are committed to ensuring that your concerns are dealt with appropriately. We appreciate your support of our services and will do our best to ensure your satisfaction.
